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Library service design : a LITA guide to holistic assessment, insight, and improvement

Author: Joe J Marquez; Annie Downey
Publisher: Lanham, Maryland : Rowman & Littlefield, [2016]
Series: LITA guides.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide as a toolkit to implement service design studies and projects at all types of libraries. Library Service Design begins with directions for creating a service design team, assembling a user working group for your library, and moving through the various phases in  Read more...
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Additional Physical Format: Online version:
Marquez, Joe, 1970-
Library service design.
Lanham : Rowman & Littlefield, [2016]
(DLC) 2016019008
Document Type: Book
All Authors / Contributors: Joe J Marquez; Annie Downey
ISBN: 9781442263833 1442263830 9781442263840 1442263849
OCLC Number: 944086790
Description: xviii, 137 pages ; 24 cm.
Contents: The case for service design in libraries, or libraries as systems --
What is service design? --
Service design, in practice --
Tools and techniques --
Adapting service design to your library --
Looking forward.
Series Title: LITA guides.
Responsibility: Joe J. Marquez and Annie Downey.

Abstract:

"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide as a toolkit to implement service design studies and projects at all types of libraries. Library Service Design begins with directions for creating a service design team, assembling a user working group for your library, and moving through the various phases in a service design journey. The authors outline the tools required to gain insight into user behavior and expectation as well as ways to diagnose the difference between a symptom and a problem when users interact within the library environment. This book features a series of examples that the service design team can use when working with library staff and patrons to discover current user experience and ways to refine services to better meet user expectations"--

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This book helps you to look at everything your library does as a service to discover how all those services intersect with each other and impact your users. The goal is to make a better overall user Read more...

 
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