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The library's continuous improvement fieldbook : 29 ready-to-use tools

Author: Sara Laughlin; Denise Sisco Shockley; Ray W Wilson
Publisher: Chicago : American Library Association (ALA), 2003. © 2003
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a  Read more...
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Details

Genre/Form: Case studies
Handbooks and manuals
Handbooks, manuals, etc
manuel
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Sara Laughlin; Denise Sisco Shockley; Ray W Wilson
ISBN: 0838908594 9780838908594
OCLC Number: 52302190
Notes: Includes glossary.
Description: ix, 133 pages : illustrations, charts ; 28 cm
Contents: Overview of continuous improvement --
Choosing the right tools for the task --
Tools for continuous improvement --
Affinity diagram--
Agenda --
Brainstorming --
Cause analysis --
Cause-and-effect diagram --
Charter --
Check sheet --
Consensogram --
Criteria rating scale --
Fishbowl --
Flowchart: deployment --
Flowchart: top down --
Force field --
Gantt chart --
Group norms --
Histogram --
Multivoting --
Nominal group technique --
Operational definition --
Pair and share --
Paired comparison --
Pereto chart --
Parking lot --
Plus/delta --
Process behavior chart --
Run chart --
Scatter diagram --
Visual synectics --
Why-why.
Other Titles: The library's continuous improvement fieldbook :
Responsibility: Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
More information:

Abstract:

"Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services."

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""The CI methodology has changed the entire climate of our library system for the better. It has been enormously helpful in boosting morale, unifying purpose, spirit and attitude among staff in all Read more...

 
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