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The Managed Heart : Commercialization of Human Feeling.

Author: Arlie Russell Hochschild
Publisher: Berkeley : University of California Press, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
In private life, we try to induce or suppress love, envy, and anger through deep acting or ""emotion work, "" just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ""ought"" to feel, we take guidance from ""feeling rules"" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Hochschild, Arlie Russell.
Managed Heart : Commercialization of Human Feeling.
Berkeley : University of California Press, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Arlie Russell Hochschild
ISBN: 9780520951853 0520951859 9780520930414 052093041X 9786613303912 6613303917
OCLC Number: 880883982
Description: 1 online resource (353 pages)
Contents: Cover; The Managed Heart; Title; Copyright; Dedication; Contents; Preface to the 2012 Edition; Preface to the First Edition; Acknowledgments; PART ONE/PRIVATE LIFE; 1 Exploring the Managed Heart; 2 Feeling as Clue; 3 Managing Feeling; 4 Feeling Rules; 5 Paying Respects with Feeling: The Gift Exchange; PART TWO/PUBLIC LIFE; 6 Feeling Management: From Private to Commercial Uses; 7 Between the Toe and the Heel: Jobs and Emotional Labor; 8 Gender, Status, and Feeling; 9 The Search for Authenticity; Afterword to the Twentieth Anniversary Edition; APPENDIXES. A. Models of Emotion: From Drawin to GoffmanB. Naming Feeling; C. Jobs and Emotional Labor; D. Positional and Personal Control Systems; Notes; Bibliography to the Twentieth Anniversary Edition; Bibliography; Index.
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Abstract:

In private life, we try to induce or suppress love, envy, and anger through deep acting or ""emotion work, "" just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ""ought"" to feel, we take guidance from ""feeling rules"" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a ""gift exchange"" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the g.

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