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|Additional Physical Format:||Online version:
Evans, James R. (James Robert), 1950-
Management and control of quality.
Cincinnati, Ohio : South-Western College Pub., ©1999
|Material Type:||Document, Internet resource|
|Document Type:||Book, Computer File, Internet Resource|
|All Authors / Contributors:||
James R Evans; William M Lindsay
|ISBN:||0538882425 9780538882422 0324000456 9780324000450|
|Description:||1 v. (various pagings) : ill. ; 26 cm. + 1 computer disk (3 1/2 in.)|
|Details:||System requirements for accompanying computer disc: Windows.|
|Contents:||Introduction to quality; quality in manufacturing and service systems; quality management philosophies; managing for quality and high performance; focusing on customers; leadership and strategic planning; human resource development and management; process management; tools for process management; measurement and strategic information management; building and sustaining total quality organizations; quality assurance and control; fundamentals of statistical process control; additional topics in statistical process control; reliability.|
|Responsibility:||James R. Evans, William M. Lindsay.|