The management and control of quality (Book, 1999) []
skip to content
The management and control of quality Preview this item
ClosePreview this item

The management and control of quality

Author: James R Evans; William M Lindsay
Publisher: Cincinnati, Ohio : South-Western College Pub., ©1999.
Edition/Format:   Print book : CD for computer : Document   Computer File : English : 4th edView all editions and formats

This text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. It provides a managerially-oriented, integrated  Read more...


(not yet rated) 0 with reviews - Be the first.

More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...


Additional Physical Format: Online version:
Evans, James R. (James Robert), 1950-
Management and control of quality.
Cincinnati, Ohio : South-Western College Pub., ©1999
Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: James R Evans; William M Lindsay
ISBN: 0538882425 9780538882422 0324000456 9780324000450 0324000464 9780324000467
OCLC Number: 38475486
Description: 1 volume (various pagings) : illustrations ; 26 cm + 1 computer disc (3 1/2 in.)
Details: System requirements for accompanying computer disc: Windows.
Contents: 1. The Quality System --
Ch. 1. Introduction to Quality --
Ch. 2. Total Quality in Organizations --
Ch. 3. Philosophies and Frameworks --
2. The Management System --
Ch. 4. Focusing on Customers --
Ch. 5. Leadership and Strategic Planning --
Ch. 6. Human Resource Practices --
Ch. 7. Process Management --
Ch. 8. Performance Measurement and Strategic Information Management --
3. Technical Issues in Quality --
Ch. 9. Statistical Thinking and Applications --
Ch. 10. Quality Improvement --
Ch. 11. Quality Control --
Ch. 12. Statistical Process Control --
Ch. 13. Reliability --
4. The Quality Organization --
Ch. 14. Building and Sustaining Total Quality Organizations --
App. A. Areas for the Standard Normal Distribution --
App. B. Factors for Control Charts --
App. C. Random Digits --
App. D. Binomial Probabilities --
App. E. Poisson Probabilities --
App. F. Values of e[superscript -iN] --
Solutions to Even-Numbered Problems --
Responsibility: James R. Evans, William M. Lindsay.
More information:


User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...


Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.