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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations

Author: Leonard L Berry; Kent D Seltman
Publisher: [New York] : McGraw-Hill, [2017] ©2017
Series: Business classics.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to  Read more...
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Genre/Form: Electronic books
History
Additional Physical Format: Print version:
Berry, Leonard L., 1942-
Management lessons from Mayo Clinic.
New York : McGraw-Hill, [2017]
(DLC) 2017014748
(OCoLC)982044104
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Leonard L Berry; Kent D Seltman
ISBN: 9780071590747 0071590749
OCLC Number: 1018404630
Notes: Originally published: Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman. ©2008
Description: 1 online resource : illustrations.
Contents: The 100-year brand --
Preserving a patient-first legacy --
Practicing team medicine --
Practicing destination medicine --
Partnering for leadership --
Hiring for values--and talent --
Orchestrating the clues of quality --
Creating, extending, and protecting the brand --
Investing in tomorrow's organization --
Realizing human potential.
Series Title: Business classics.
Responsibility: Leonard L. Berry, Kent D. Seltman. 2008.

Abstract:

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America-now in paperback  Read more...

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