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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations

Autor: Leonard L Berry; Kent D Seltman
Editora: [New York] : McGraw-Hill, [2017] ©2017
Séries: Business classics.
Edição/Formato   e-book : Documento : InglêsVer todas as edições e formatos
Resumo:
"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to  Ler mais...
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Detalhes

Gênero/Forma: Electronic books
History
Formato Físico Adicional: Print version:
Berry, Leonard L., 1942-
Management lessons from Mayo Clinic.
New York : McGraw-Hill, [2017]
(DLC) 2017014748
(OCoLC)982044104
Tipo de Material: Documento, Recurso Internet
Tipo de Documento Recursos de internet, Arquivo de computador
Todos os Autores / Contribuintes: Leonard L Berry; Kent D Seltman
ISBN: 9780071590747 0071590749
Número OCLC: 1018404630
Notas: Originally published: Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman. ©2008
Descrição: 1 online resource : illustrations.
Conteúdos: The 100-year brand --
Preserving a patient-first legacy --
Practicing team medicine --
Practicing destination medicine --
Partnering for leadership --
Hiring for values--and talent --
Orchestrating the clues of quality --
Creating, extending, and protecting the brand --
Investing in tomorrow's organization --
Realizing human potential.
Título da Série: Business classics.
Responsabilidade: Leonard L. Berry, Kent D. Seltman. 2008.

Resumo:

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America-now in paperback  Ler mais...

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