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The managerial moment of truth : the essential step in helping people improve performance

Author: Bruce Bodaken; Robert Fritz
Publisher: New York : Free Press, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Bruce Bodaken; Robert Fritz
ISBN: 0743288521 9780743288521 9781451655353 1451655355
OCLC Number: 62766163
Description: xxiii, 182 pages ; 22 cm
Contents: Basic techniques: mastering the fundamental form for managerial truth telling --
How to recognize and change performance patterns --
Case study: working with a team --
Developing specific skills --
The positive moment of truth --
Case study: working within the cross-functional team --
The art of the question: exploring reality --
Case study: the repeat offender --
Truth within the team --
Managing the mismatch --
Working within the strategic alliance --
Rules of thumb.
Responsibility: Bruce Bodaken and Robert Fritz ; foreword by Peter Senge.
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Abstract:

An extraordinarily powerful, easily learned technique for managers that can add more top performers and up to forty percent more capacity to an organization - all at no cost.  Read more...

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