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Managing conflict : interpersonal dialogue and third-party roles

Author: Richard E Walton
Publisher: Reading, Mass. : Addison-Wesley Pub. Co., ©1987.
Series: Addison-Wesley series on organization development.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

This book presents a framework for diagnosing recurring conflicts and suggests several basic options for controlling or resolving them. Included are concepts and methods that are applicable to  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Richard E Walton
ISBN: 0201088592 9780201088595 9710844830 9789710844838
OCLC Number: 14069727
Description: xi, 160 pages : illustrations ; 21 cm.
Contents: Interpersonal Conflict in Organizations --
The Dialogue Approach --
Trends in Organization and the Management of Differences --
Interpersonal Aspects of Intersystem Conflict --
Relation of Dialogue to Other Approaches to Conflict Management --
Comment on the Organizational Case Histories --
Plan of the Book --
Bill-Lloyd: Negotiating a Relationship --
Background --
Starting the Meeting --
Postconfrontation Reactions and Developments --
Mack-Sy: Confronting a Deeply Felt Conflict --
Background --
Discussion with Mack --
Discussion with Sy --
Meeting After Work: Trying to Get the Issues Joined --
Staff Meeting: Sy's Outburst --
Rest, Recuperation, and Repair --
Touching Bases Before Departure --
Further Developments --
Reconciliation --
Outcome --
Fred-Charles: Searching for an Accommodation --
Background --
Confrontation: Differentiation Phase --
Continuing the Dialogue for New Insights --
Analyzing the Ongoing Process --
Outcomes from the Confrontation --
Diagnostic Model of Interpersonal Conflict --
Cyclical and Dynamic Characteristics --
Substantive and Emotional Issues --
Triggering Events --
Conflict Tactics and Resolution Behaviors --
Proliferation Tendencies --
How to Manage Conflict --
Strategic Ingredients Supporting Productive Dialogue --
Interpersonal Dialogue --
Ensuring Mutual Motivation --
Achieving Balance in Situational Power --
Synchronizing Confrontation Efforts --
Managing the Differentiation and Integration Phases --
Promoting Openness --
Enhancing Communication --
Maintaining a Productive Level of Tension.
Series Title: Addison-Wesley series on organization development.
Responsibility: Richard E. Walton.

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