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Managing now!

Author: Gary Dessler; Jean Phillips
Publisher: Boston : Houghton Mifflin Co., ©2008.
Edition/Format:   Print book : EnglishView all editions and formats

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Document Type: Book
All Authors / Contributors: Gary Dessler; Jean Phillips
ISBN: 0618741631 9780618741632
OCLC Number: 180594028
Description: xiv, 562 pages : illustrations ; 26 cm
Contents: Note: Each chapter includes a Chapter Summary, Discussion Questions, and Experiential Exercises. I. The Environment of Managing Now 1. Managing and the Evolution of Management Opening Vignette: J. Crew What Managers Do Window on Managing Now: Andrea Jung Turns Avon Around The Managerial Skills The Evolution of Modern Management Managing Now Practice IT: J. Crew Window on Managing Now: Virtual Integration at Dell Computer What's to Come Case Study: No Rules, Just Right 2. Ethical and Social Issues Opening Vignette: Sarbanes-Oxley Act of 2002 Ethics in an Age of Information Technology What Influences Ethical Behavior at Work? Encouraging Ethical Behavior at Work Improving Your Ethics-Building Skills Window on Managing Now: Complying with Sarbanes-Oxley and Other Regulations Practice IT: DTE Energy's Web-Based Ethics Training System Social Responsibility Now Managing Diversity Case Study: Allstate's Disappearing Agents 3. Managing in a Global Environment Opening Vignette: Tramco, Inc. Globalization How and Why Do Companies Conduct Business Abroad? Window on Managing Now: Shanghai GM The Manager's International Environment Planning, Organizing and Controlling in a Global Environment Window on Managing Now: Global Clustering Practice IT: Tramco Inc. Leading and Motivating in a Multicultural Environment Window on Managing Now: Drager Safety Improving Your Cultural Intelligence Skills Case Study: U.S. Bookseller Finds a Strong Partner in German Media Giant 4. Managing Entrepreneurship and Innovation Opening Vignette: Proctor & Gamble Introduction: Entrepreneurship and Innovation Entrepreneurship Today What It Takes to Be an Entrepreneur Getting Started in Business Window on Managing Now: Choosing a Web-Based Business Managing Innovation and New-Product Development Window on Managing Now: Using Computerized Business-Planning Software Innovation Now Practice IT: Collaborative Innovation at P&G Case Study: Getting By with a Little Help from His Mother's Friends II. Information and Decision Making Now 5. Information and Knowledge Management Opening Vignette: Caterpillar Inc. Data, Information, and Knowledge Information Systems for Managing Organizations Window on Managing Now: Computers Add Value at Bissett Nursery Enterprise Systems and Knowledge Management Telecommunications and Computerized Networks Window on Managing Now: Ryder System's Knowledge Management Center Practice IT: Caterpillar Managing Now: Managerial Applications of Information Technology Case Study: Information Technology Wins the Day for KnitMedia 6. Decision Making Now Opening Vignette: Fortis Bank The Basics of Decision Making How to Make Decisions Managing Now: Technology-Supported Decision Making Window on Managing Now: Analytics Tools Window on Managing Now: Baylor University How to Make Even Better Decisions Practice IT: Fortis Bank Avoiding Psychological Traps Chapter 6 Appendix: Quantitative Decision-Making Aids Case Study: Which Routes to Fly? III. Planning and Controlling Now 7. Planning and Strategic Management Opening Vignette: Oxford University Press The Nature and Purpose of Planning Forecasting Window on Managing Now: Demand Forecasting at Wal-Mart Practice IT: Demand Forecasting and Planning at Oxford University Press Improving Your Forecasting Skills: Don't Get Blind-Sided Types of Plans Strategic Planning Window on Managing Now: Pella's New Competitive Advantage Strategy Execution and Digital Dashboards Case Study: The JetBlue Airways Strategy 8. Controlling Opening Vignette: Controlling the Cappuccino Makers at Starbucks The Fundamentals of Effective Control Window on Managing Now: Using Technology to Stay in Control at UPS Traditional Controls Managing Now: IT-Enabled Control Systems Window on Managing Now: Millipore Corp. Integrates Its Global Operations with ERP How Do People React to Control? Commitment-Based Control Systems Practice IT: Controlling the Cappuccino Makers at Starbucks Case Study: Controlling Ritz-Carlton 9. Managing Operations and Supply Chains Opening Vignette: Will Whirlpool Deliver? The Basics of Operation Management Operations and Inventory Planning and Control Controlling for Quality and Productivity World-Class Operations Management Methods Supply Chain Management Practice IT: Whirlpool Delivers Window on Managing Now: Zara Case Study: The Production Process at Wheeled Coach IV. Organizing Now 10. Organizing Opening Vignette: Staying in Touch at Millipore Departmentalization: Creating Departments Achieving Coordination Window on Managing Now: LG Electronics Authority and the Chain of Command Window on Managing Now: An IT-Based Independent Integrator at Thales Improving Your Delegating Skills Organizing to Manage Change Modern Organizations Improving Your Boundary-Managing Skills Window on Managing Now: Brady Corp. Practice IT: Millipore Case Study: Organizing Greenley Communications 11. Designing and Changing Organizations Opening Vignette: Yellow Transportation Types of Organizational Change Window on Managing Now: Baker & McKenzie Managing Now: Reorganizing, Reengineering, and Business Process Management Window on Managing Now: Reengineering the Loan Process Dealing with Resistance to Change Practice IT: Bill Zollars A Process for Leading Organizational Change Organizational Development and Conflict Management Case Study: Immelt Splits GE Capital 12. Human Resource Management Opening Vignette: Sutter Health Human Resource Management's Strategic Role Window on Managing Now: Signicast Writing Job Descriptions and Recruiting Employees Window on Managing Now: Cisco Systems Inc. Practice IT: Sutter Health Window on Managing Now: City Garage Interviewing and Selecting Employees Orienting and Training Employees Improving Your Training Skills: On-the-Job Training Appraising and Maintaining Employees Window on Managing Now: GM and NCR Understanding HR's Legal Framework Case Study: The Out-of-Control Interview V. Leading Now 13. Leading Opening Vignette: Innovation Leadership at Whirlpool What Is Leadership? Window on Managing Now: How Can Technology Help New Leaders? What Characteristics Do Leaders Have? Window on Managing Now: How Does Technology Increase the Importance of Leaders' Communication Skills? What Do Leaders Do? What Influences a Leader's Effectiveness? Improving Your Leadership Skills: Least Preferred Coworker Scale Practice IT: Empowerment Through Technology at Whirlpool Window on Managing Now: E-Leadership Case Study: Steve Bennett of Intuit 14. Motivating Employees Opening Vignette: Mercury Interactive Corporation What Is Motivation and Where Does It Come From? Content Approaches to Motivation Improving Your Motivation Skills: A Job Enrichment Evaluation Form Process Approaches to Motivation Window on Managing Now: Motivating with Digital Dashboards Learning and Reinforcement Approaches to Motivation: How Consequences Shape Behavior Rewarding Performance Window on Managing Now: Using Internet Tools to Motivate and Reward Employees Practice IT: Online Incentives at Mercury Interactive Corporation Window on Managing Now: Using Technology to Retain Knowledge Workers Case Study: Motivation at General Motors 15. Improving Communication Opening Vignette: Communication at Lucent The Communication Process Organizational Communication Window on Managing Now: Using Portals to Improve Performance Practice IT: Technology-Enabled Communication at Lucent Communication Media Window on Managing Now: Building an Intranet Interpersonal Communication Skills Improve Your Communication Skills Window on Managing Now: E-Mail Tips Case Study: Electronic Monitoring 16. Building Teamwork, Community and Culture Opening Vignette: Customer-Service Representatives at Medco Basics of Teamwork Building Teamwork Improving Your Teamwork Skills: Are You Emotionally Intelligent? Window on Managing Now: Virtual Team Technology at Steelcase Building Community Practice IT: Using Technology to Build Community at Medco Window on Managing Now: How Technology Enables Communities of Practice Building Culture Window on Managing Now: Technology-Assisted Culture at Xerox Case Study: Improving Teamwork at Novartis 17. Managing Trust and Collaboration Opening Vignette: Saturn Corp. Building Trust and Collaboration Examples of Collaborative Efforts Collaboration Technology How to Improve Collaboration Window on Managing Now: Solectron Corp. Building Trust Practice IT: Saturn's Technology Aids Its Customers and Dealers Window on Managing Now: Customer Relationship Management Collaboration at Audi Case Study: AT&T
Responsibility: Gary Dessler, Jean Phillips.


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