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Managing people in the hospitality industry

Author: Michael Riley
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2019. ©2019
Series: Hospitality essentials series
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Riley, Michael.
Managing people in the hospitality industry.
Abingdon, Oxon ; New York, NY : Routledge, 2019
(DLC) 2018042293
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Michael Riley
ISBN: 1315099683 9781351583848 1351583840 9781351583831 1351583832 9781315099682 9781351583824 1351583824
OCLC Number: 1061863382
Description: 1 online resource (x, 207 pages)
Contents: Cover; Half Title; Series Page; Title; Copyright; Contents; List of figures; List of tables; Preface; PART I Management judgement and decision-making; 1 Management judgement and decision-making; 2 Personal and organisational knowledge; PART II People at work; 3 The importance of a good start --
the psychological contract; 4 Motivation; 5 Negative behaviour; 6 Commitment, job satisfaction and empowerment; 7 Group behaviour and teams; 8 Understanding attitudes; 9 Identity and diversity; 10 Organisations and authority; PART III The economics of labour in hospitality 11 Economics of labour in hospitality12 Hotel and catering labour markets; 13 Throughput management --
productivity; 14 The measurement of labour turnover and stability; PART IV Human resource management in practice; 15 Administration --
the necessary bureaucracy; 16 Pay management; 17 Appraisal; 18 Recruitment and selection; 19 Grievance and dispute management; PART V The wider perspective; 20 Developing Human Resource Management (HRM) strategies; 21 Managing in an international environment; PART VI Development and careers; 22 Development and careers; Bibliography and further reading; Index
Series Title: Hospitality essentials series
Responsibility: Michael Riley.

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