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Managing performance improvement

Author: Michael D Tovey; Mary-Anne Uren; Neroli Ena Sheldon
Publisher: Frenchs Forest, N.S.W. : Pearson Australia, ©2010.
Edition/Format:   Print book : CD for computer   Computer File : English : 3eView all editions and formats
Summary:
Key topics include: goal setting; key performance indicators; operational plans; performance standards; monitoring, analysing and appraising performance; improving performance; unsatisfactory performance; and skills for managing performance.
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Details

Document Type: Book, Computer File
All Authors / Contributors: Michael D Tovey; Mary-Anne Uren; Neroli Ena Sheldon
ISBN: 9781442515840 1442515848
OCLC Number: 1057988481
Notes: "Job aids : to accompany Managing performance improvement 3e."--CD-ROM title.
Previous edition: Pearson Education, 2006.
Description: ix, 330 pages : illustrations ; 25 cm + 1 CD-ROM (12 cm)
Details: System requirements: Windows 2000 or MAC OS 10.3 and above and Adobe Acrobat Reader.
Contents: pt. A. Planning performance 1. Setting goals for the organisation --
2. Key performance indicators --
3. Operational plans --
Pt B Performance management 4. What is a performance standard? --
5. Principles of setting performance standards --
6. Monitoring performance --
7. Analysing performance --
8. Preparing to appraise performance --
9. Appraising performance --
10. Improving performance --
11. Unsatisfactory performance --
12. Skills for managing performance.
Other Titles: Job aids
Responsibility: Michael D. Tovey, Mary-Anne L. Uren, Neroli Ena Sheldon.

Abstract:

Key topics include: goal setting; key performance indicators; operational plans; performance standards; monitoring, analysing and appraising performance; improving performance; unsatisfactory performance; and skills for managing performance.

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