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Details
Document Type: | Book |
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All Authors / Contributors: |
S Thomas Foster |
ISBN: | 0131302663 9780131302662 |
OCLC Number: | 463939337 |
Contents: | I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and International Quality Standards. II. DESIGNING AND ASSURING THEORY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain. III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement for Variables. 13. Statistically Based Quality Improvement for Attributes. 14. Six Sigma Management and Tools. IV. FOREVER IMPROVING THE QUALITY SYSTEM. 15. Managing Learning for Quality Improvement. 16. Implementing and Validating the Quality System. |
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