Managing quality and student CD package. (Book) [WorldCat.org]
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Managing quality and student CD package.
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Managing quality and student CD package.

Author: S Thomas Foster
Publisher: Prentice-Hall.
Edition/Format:   Print book : English : 2nd ed
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Document Type: Book
All Authors / Contributors: S Thomas Foster
ISBN: 0131302663 9780131302662
OCLC Number: 463939337
Contents: I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and International Quality Standards. II. DESIGNING AND ASSURING THEORY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain. III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement for Variables. 13. Statistically Based Quality Improvement for Attributes. 14. Six Sigma Management and Tools. IV. FOREVER IMPROVING THE QUALITY SYSTEM. 15. Managing Learning for Quality Improvement. 16. Implementing and Validating the Quality System.

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