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Document Type: | Book |
---|---|
All Authors / Contributors: |
S Thomas Foster |
ISBN: | 9780133798258 0133798259 |
OCLC Number: | 910826908 |
Notes: | Includes index. Revised edition of the author's Managing quality, 2013. |
Description: | xxiii, 452 pages : illustrations ; 26 cm |
Contents: | Preface -- Understanding quality concepts -- Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Designing and assuring quality -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Designing quality services -- Managing supplier quality in the supply chain -- Implementing quality -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Sigma management and lean tools -- Forever improving the quality system -- Managing quality improvement teams and projects -- Implementing and validating the quality system -- Appendix -- Glossary -- Index. |
Responsibility: | S. Thomas Foster, Brigham Young University. |
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