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Managing services : challenges and innovations

Author: Irena Grugulis; Kathryn Haynes
Publisher: Oxford : Oxford Univ. Press, cop. 2014.
Edition/Format:   Print book : English : 1. edView all editions and formats
Summary:

The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing  Read more...

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Document Type: Book
All Authors / Contributors: Irena Grugulis; Kathryn Haynes
ISBN: 9780199696086 019969608X
OCLC Number: 870334058
Description: 1 vol. (XVII-199 p.) : graph. Darst. ; 24 cm
Contents: Managing services and the service sector: an introduction / Irena Grugulis and Kathryn Haynes --
Service measurement and definition: challenges and limitations / Giuliana Battisti, Yogesh K. Dwivedi, Adrian T.H. Kuah, and Cristiana R. Lages --
The shifting terrain of service operations management / Martin Spring --
Employment in service and the service sector / Irena Grugulis --
Gender and diversity challenges in professional services firms / Kathryn Haynes --
Management innovation in the UK consulting industry / Joe O'Mahoney --
Society's grand challenges: what role for services? / Andy Neely --
Reconceptualizing service through service-dominant logic / Irene C.L. Ng, Stephen L. Vargo, and Laura A. Smith --
Innovation in services: an overview / Ammon Salter and Bruce S. Tether --
Offshoring and outsourcing of administrative and technical services: a modularity perspective / Martin Spring, Luis Araujo, and Katy Mason --
Service systems for value co-creation / Laura A. Smith and Irene C.L. Ng.
Responsibility: ed. by Kathryn Haynes and Irena Grugulis.

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