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Managing stakeholders as clients : sponsorship, partnership, leadership, and citizenship

Author: Mário Henrique Trentim
Publisher: Newtown Square, Pennsylvania : Project Management Institute, [2015] ©2015
Edition/Format:   eBook : Document : English : Second editionView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Trentim, Mário Henrique.
Managing stakeholders as clients.
Newtown Square, Pa. : Project Management Institute, Inc., [2015]
(DLC) 2015020765
(OCoLC)910802554
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mário Henrique Trentim
OCLC Number: 1010935499
Description: 1 online resource (1 volume) : illustrations
Contents: Title Page; Copyright Page; Dedication Page; Contents; Acknowledgments; Foreword; Introduction; Chapter 1 --
Foundations; 1.1 --
Beyond Traditional Project Management; 1.2 --
A Word of Caution; 1.3 --
Management is Overrated!; 1.4 --
Hot Topics in Project Management; 1.5 --
Best Practices; 1.6 --
Stakeholders as Clients; Chapter 2 --
Who are They?; 2.1 --
What Kind of Stakeholders can we Have?; 2.2 --
Project Manager; 2.3 --
Sponsor; 2.4 --
Team; 2.5 --
Clients and Users; 2.6 --
Contractors and Suppliers; 2.7 --
Government; 2.8 --
Hidden Stakeholders; 2.9 --
Internal Vs. External Stakeholders. Chapter 3 --
Why Worry about Them?3.1 --
Stakeholder Theory; 3.2 --
Needs Vs. Wants; 3.3 --
Requirements Elicitation; 3.4 --
Systems Engineering; 3.5 --
Life Cycle and Scope Definition; 3.6 --
Change Management; 3.7 --
Success in Project Management; Chapter 4 --
The Four Ships; 4.1 --
Sponsorship; 4.2 --
Partnership; 4.3 --
Leadership; 4.4 --
Citizenship; 4.5 --
Fitness for Purpose; Chapter 5 --
Stakeholder Management; 5.1 --
Complexity; 5.2 --
Why do Projects Fail?; 5.3 --
What is Stakeholder Management?; 5.4 --
Lasting Relationships; 5.5 --
Social Networks; Chapter 6 --
Identifying Stakeholders and their Needs. 6.1 --
Stakeholder Engagement6.2 --
What does the PMBOK® Guide Say?; 6.3 --
Prince2™; 6.4 --
Tools and Techniques; 6.5 --
Step by Step; 6.6 --
Public Relations; Chapter 7 --
Managing Engagement and Expectations; 7.1 --
Stakeholders' (Mind) Mapping; 7.2 --
Stakeholder Management; 7.3 --
Collecting Requirements; 7.4 --
Defining Scope; Chapter 8 --
Building a Solid Communications Plan; 8.1 --
The Communications Problem; 8.2 --
Communicating Efficiently; 8.3 --
Project Communication Step by Step; Chapter 9 --
Getting Buy-In; 9.1 --
Learning; 9.2 --
Soft Systems Methodology; 9.3 --
Persuading; 9.4 --
Motivating. 9.5 --
Complex Selling ApproachChapter 10 --
Keep in Touch!; 10.1 --
Managing Stakeholders Throughout the Project Life Cycle; 10.2 --
Managing Stakeholders During Execution; 10.3 --
Back to Change Management; 10.4 --
Monitoring and Controlling; 10.5 --
Project Management Metrics; 10.6 --
Changing Expectations, Not Specifications; Chapter 11 --
Team Management; 11.1 --
Your Closest Stakeholders; 11.2 --
Human Resource Planning; 11.3 --
Motivational Theories; 11.4 --
Team Building; 11.5 --
Team Management; Chapter 12 --
Managing Stakeholders as Clients-Framework and Examples. 12.1 --
Essential Stakeholder Management12.2 --
List all Stakeholders; 12.3 --
Assess and Prioritize; 12.4 --
Establish Available Resources; 12.5 --
Decide how to Involve and Engage; 12.6 --
Consult and Feedback; Chapter 13 --
Conclusions; 13.1 --
The Epic Challenge of Managing Stakeholders; 13.2 --
Over-Communication is Never a Problem; 13.3 --
People-Oriented; 13.4 --
Knowledge Management; 13.5 --
Managing for Stakeholders; Bibliography.
Responsibility: Mário Henrique Trentim.

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