• Cite/Export
  Cite/Export

  Copy a citation

  APA (6th ed.)

  

  Chicago (Author-Date, 15th ed.)

  

  Harvard (18th ed.)

  

  MLA (7th ed.)

  

  Turabian (6th ed.)

  

  Export a citation

  Export to RefWorks   Export to EndNote / Reference Manager   Export to EasyBib
  Export to EndNote / Reference Manager(non-Latin)   Cancel

  Note: Citations are based on reference standards. However, formatting rules can vary widely between applications and fields of interest or study. The specific requirements or preferences of your reviewing publisher, classroom teacher, institution or organization should be applied.
• Print
• E-mail
  E-mail

  All fields are required.

  The E-mail Address(es) field is required. Please enter recipient e-mail address(es).

  The E-mail Address(es) you entered is(are) not in a valid format. Please re-enter recipient e-mail address(es).

  You may send this item to up to five recipients.

  Enter recipient e-mail address(es): Separate up to five addresses with commas (,)

  The name field is required. Please enter your name.

  Enter your name: The subject field is required. Please enter the subject. Subject:

  The E-mail message field is required. Please enter the message.

  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/940718606 Title: Many unhappy returns : one man's quest to turn around the most unpopular organization in America Author: Charles O Rossotti Publisher: Boston, Mass. : Harvard Business School Press, ©2005. ISBN/ISSN: 1591394414 9781591394419 OCLC:940718606

  
  

  Please verify that you are not a robot.

  Cancel
• Share
• Permalink
  Permalink

  Copy this URL to link to this page:

• Write a review
• Rate this item:
• • 1
  • 2
  • 3
  • 4
  • 5

Many unhappy returns : one man's quest to turn around the most unpopular organization in America

Author:	Charles O Rossotti
Publisher:	Boston, Mass. : Harvard Business School Press, ©2005.
Series:	Leadership for the common good.
Edition/Format:	Print book : EnglishView all editions and formats
Summary:	When Charles O Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. This work recounts the remarkable story of his leadership and transformation of this much-maligned agency.  Read more...
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	United States. -- Internal Revenue Service. Tax administration and procedure -- United States. Tax administration and procedure. View all subjects
More like this	Similar Items