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The maturation of assessment in academic libraries : the role of LibQUAL+ TM

Author: Colleen Cook
Publisher: Bradford, England : Emerald Group Pub., ©2002.
Series: Performance measurement and metrics, v. 3, no. 2.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Libraries are facing significant challenges thathave profound implications for their modusoperandi. Chief among the challenges are theproliferation of new technologies fordelivering library services, the plethora ofprojects vying for scarce resources, andincreasingly demanding constituencies withdiverse needs and expectations.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Colleen Cook
ISBN: 0861767187 9780861767182 1845447158 9781845447151
OCLC Number: 133163975
Description: 1 online resource (79 pages).
Contents: Abstracts & keywords; Foreword; Introduction; LibQUAL+TM as transformative experience; Extracting meaningful measures of user satisfaction from LibQUAL+TM for the University Libraries at Virginia Tech; LibQUAL+TM at Miami University; Continuous assessment at Washington State University Libraries: a case study; LibQUAL+TM as a confirming resource; Probing user perceptions of service quality: using focus groups to enhance quantitative surveys; LibQUAL+TM and the small academic library; Using LibQUAL+TM to improve services to library constituents; LibQUAL+TM spring 200 comments.
Series Title: Performance measurement and metrics, v. 3, no. 2.
Responsibility: guest editor, Colleen Cook.

Abstract:

Libraries are facing significant challenges thathave profound implications for their modusoperandi. Chief among the challenges are theproliferation of new technologies fordelivering library services, the plethora ofprojects vying for scarce resources, andincreasingly demanding constituencies withdiverse needs and expectations.

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