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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/894721529 Title: Measure What Matters to Customers Using Key Predictive Indicators (KPIs) Author: Ronald J Baker Publisher: New York, NY John Wiley & Sons 2006 ISBN/ISSN: 9780470056271 0470056274 9781119201779 1119201772 OCLC:894721529

  
  

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Measure What Matters to Customers Using Key Predictive Indicators (KPIs)

Author:	Ronald J Baker
Publisher:	New York, NY John Wiley & Sons 2006
Edition/Format:	eBook : Document : English : 1., AuflageView all editions and formats
Summary:	Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does.
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Intellectual capital. Knowledge management. Success in business. View all subjects
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