Measure What Matters to Customers Using Key Predictive Indicators (KPIs) (eBook, 2006) []
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Measure What Matters to Customers Using Key Predictive Indicators (KPIs)

Measure What Matters to Customers Using Key Predictive Indicators (KPIs)

Author: Ronald J Baker
Publisher: New York, NY John Wiley & Sons 2006
Edition/Format:   eBook : Document : English : 1., AuflageView all editions and formats
Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does.

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Additional Physical Format: Druckausg.
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ronald J Baker
ISBN: 9780470056271 0470056274 9781119201779 1119201772
OCLC Number: 894721529
Notes: Lizenzpflichtig
Description: Online-Ressource
Responsibility: Ronald J. Baker


Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want  Read more...


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