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Mediation for managers : resolving conflict and rebuilding relationships at work

Author: John Crawley; Katherine Graham
Publisher: London : Nicholas Brealey, 2002.
Series: People skills for professionals.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself.

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Document Type: Book
All Authors / Contributors: John Crawley; Katherine Graham
ISBN: 1857883152 9781857883152
OCLC Number: 50018028
Description: xi, 227 pages ; 24 cm
Contents: PART I: UNDERSTANDING MEDIATION: The potential of mediation --
The cost and value of conflict --
The mediation approach --
PART II: MEDIATION IN ACTION: A map of the process --
Working with the parties separately --
A joint mediation session --
Moving on --
Mediating a high-conflict situation --
Using mediation for group disputes --
PART III: DAY-TO-DAY MEDIATION SKILLS: Maintaining dialogue under pressure --
Responding constructively to the "isms" --
Investigating sensitive issues --
Getting mediation into your organization --
Appendix: Materials for a workplace mediation service.
Series Title: People skills for professionals.
Responsibility: John Crawley & Katherine Graham.

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This should be essential reading for all human resource managers and indeed for all employees in a supervisory position. * Health and Safety at Work * Indispensable for managers who need a Read more...

 
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