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<TABLE CELLSPACING=0 CELLPADDING=0><TR><TD>Preface</TD><TD WIDTH=40></TD><TD VALIGN=TOP>xiii</TD><TD></TD></TR><TR><TD>The Author</TD><TD WIDTH=40></TD><TD VALIGN=TOP>xvii</TD><TD></TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>The Growing Need for Conflict Resolution Strategies in Higher Education</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>1</TD><TD VALIGN=TOP>(16)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Why Mediation Makes Sense for Academic Organizations</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>17</TD><TD VALIGN=TOP>(26)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>First Steps in Building a Program</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>43</TD><TD VALIGN=TOP>(32)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Identifying and Training Mediators</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>75</TD><TD VALIGN=TOP>(28)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Publicizing the Program and Creating Referral Systems</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>103</TD><TD VALIGN=TOP>(22)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Operating and Maintaining the Program</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>125</TD><TD VALIGN=TOP>(24)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Implementing Strategies for Evaluation and Feedback</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>149</TD><TD VALIGN=TOP>(24)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=20></TD><TD>Expanding Conflict Management Options Beyond the Mediation Table</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>173</TD><TD VALIGN=TOP>(84)</TD></TR><TR><TD>RESOURCES, FORMS, AND DOCUMENTS</TD><TD WIDTH=40></TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>A. Statements of Purpose for Conflict Resolution Programs</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>201</TD><TD VALIGN=TOP>(3)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>B. Goals and Objectives Planning Document</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>204</TD><TD VALIGN=TOP>(2)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>C. Job Descriptions for Program Personnel</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>206</TD><TD VALIGN=TOP>(3)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>D. Trainee Nomination Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>209</TD><TD VALIGN=TOP>(1)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>E. Volunteer Mediator Application Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>210</TD><TD VALIGN=TOP>(2)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>F. Mediator Performance Evaluation Sheet</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>212</TD><TD VALIGN=TOP>(2)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>G. Role-Play Practice Guidelines</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>214</TD><TD VALIGN=TOP>(2)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>H. Scripts for Role-Play Practice</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>216</TD><TD VALIGN=TOP>(12)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>I. Resolution Agreement for a Rental Dispute</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>228</TD><TD VALIGN=TOP>(1)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>J. Workshop Outline for Introductory Mediation Training</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>229</TD><TD VALIGN=TOP>(3)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>K. A Mediation Referral Guide for Residential Assistants</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>232</TD><TD VALIGN=TOP>(3)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>L. Case Referral Follow-up Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>235</TD><TD VALIGN=TOP>(1)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>M. Agreement-to-Mediate Forms</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>236</TD><TD VALIGN=TOP>(4)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>N. Information Sheet for Parties Preparing for Mediation</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>240</TD><TD VALIGN=TOP>(2)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>O. Procedural Summary of the Case Management Process</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>242</TD><TD VALIGN=TOP>(5)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>P. Blank Mediation Agreement Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>247</TD><TD VALIGN=TOP>(1)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>Q. Postmediation Report Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>248</TD><TD VALIGN=TOP>(1)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>R. Standards of Practice for Campus Mediators</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>249</TD><TD VALIGN=TOP>(4)</TD></TR><TR><TD><TABLE CELLSPACING=0 CELLPADDING=0><TR><TD WIDTH=40></TD><TD>S. Mediation Follow-up Form</TD></TR></TABLE></TD><TD WIDTH=40></TD><TD VALIGN=TOP>253</TD><TD VALIGN=TOP>(4)</TD></TR><TR><TD>Recommended Resources</TD><TD WIDTH=40></TD><TD VALIGN=TOP>257</TD><TD VALIGN=TOP>(10)</TD></TR><TR><TD>References</TD><TD WIDTH=40></TD><TD VALIGN=TOP>267</TD><TD VALIGN=TOP>(8)</TD></TR><TR><TD>Index</TD><TD WIDTH=40></TD><TD VALIGN=TOP>275</TD><TD></TD></TR></TABLE>

"CREnet, Conflict Resolution Education Network."

"This practical guide is for academic professionals who want to design, implement, manage, and evaluate effective mediation and conflict resolution programs on their campuses: Author William C. Warters offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on various case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs - including tips on training program staff, promoting the program, evaluating results, expanding conflict intervention options, and more."--Jacket

Mediation in the campus community : designing and managing effective programs