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Medical Receptionists and Secretaries Handbook, 4th Edition

Author: Mari Robbins
Publisher: CRC Press, 2017.
Edition/Format:   eBook : Document : English : 1st
Summary:
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It  Read more...
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Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mari Robbins
ISBN: 9781315345109 1315345102 1315377543 9781315377544 9781498793162 1498793169 9781315326115 1315326116
OCLC Number: 1027141379
Description: 1 online resource (368 pages)
Contents: Cover; Title Page; Copyright Page; Contents; Preface; Contributors; Acknowledgements; 1 The National Health Service; History; Structure of the NHS; The NHS Plan; Resource allocation in the NHS; Delivering care; Mental health services; Public health; The NHS, the regions and devolution; Summary; References; Useful websites; 2 Patient (customer) care; The medical receptionist and secretary; Putting patients first; Complaints within the health service; The complaints procedure; Developing your personal effectiveness; Patients' rights; Access to healthcare; Total quality in medical practice. Customer care: involving patients and the publicSummary; 3 Communication; Introduction; Listening; Use of questions in communicating; Methods of communication; Barriers to communication; Confidentiality; 4 Law, ethics and medicine; Introduction; History of ethics and etiquette; Medical ethics and etiquette; Doctors' duties; Patients' rights; The regulatory bodies and their role; Summary of medical ethics and etiquette; Legal aspects; Employment rights; Certification; Health and safety at work; Summary of legal aspects; Useful websites; 5 Health and safety in a clinical environment. IntroductionFirst aid at work; Hazardous substances in the workplace; Hepatitis and AIDS; The NHS National Patient Safety Agency (NPSA); Fire Precautions Act 1971; Clinical risk management; Coping with aggression and violence; Summary; Useful websites; 6 Practical reception skills in general practice; Introduction; Record keeping and general administration; Information technology (IT); Summary; 7 The hospital service; The patient's route through the hospital; Outpatient appointments; Admissions from the waiting-list; Accident and Emergency admissions; Home from hospital support. Day cases and ward attendeesThe hospital team; Clinical audit; Star ratings; What is a medical record?; Case notes; Master index; Filing room/medical records library; Medical records procedures for departments; Retention of records; Destruction of medical records; What's new in medical records?; NHS Care Records Service; The role of the secretary in hospital; 8 Private medicine; Introduction; Changes in the relationship between the NHS and the private sector; Private clinic or hospital; The secretary in private practice; Summary; 9 Forms, fees and finances in general practice; Introduction. ContractingFinance; Quality and Outcomes Framework; Practice income; Scotland; Wales; Northern Ireland; 10 Using information technology; What's in the box: basic terminology; How a computer works; Computers in general practice; Electronic medicine; Computers in hospitals; Information, management and technology; Getting the best from the computer; The barrier created by the computer; Maintaining security; Computers and the law; Useful websites and references; 11 Medical terminology and clinical aspects; Introduction; Pathology and X-ray examinations; Prescribing and drugs; Nurse prescribing.
Responsibility: Mari Robbins.

Abstract:

This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!

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