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Mindless : why smarter machines are making dumber humans

Author: Simon Head
Publisher: New York : Basic Books, [2013]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Simon Head
ISBN: 9780465018444 0465018440 0465069746 9780465069743
OCLC Number: 862400380
Description: vii, 230 pages ; 22 cm
Contents: In the belly of the beast --
Walmart and Amazon --
A future for the middle class? --
Managing the human resource --
The case of Goldman Sachs --
Emotional labor --
The military half --
The nuclear half --
The Chinese model --
Any way out?
Responsibility: Simon Head.
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Abstract:

The tools of corporate efficiency-expert systems, databases, and operations management-have improved our lives significantly, but with a cost: they're turning us into mindless drones.  Read more...

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New York Review of Books "[An] arresting new book... Head offers a powerful indictment of contemporary Anglo-American Capitalism... He brilliantly translates ideas remote from the experience of most Read more...

 
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