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Mining the talk : unlocking the business value in unstructured information

Author: Scott Spangler; Jeffrey T Kreulen
Publisher: Upper Saddle River, NJ : IBM Press/Pearson plc, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Scott Spangler; Jeffrey T Kreulen
ISBN: 9780132339537 0132339536
OCLC Number: 128236671
Description: xix, 217 pages : illustrations, map ; 24 cm
Contents: Preface xvAcknowledgements xx Chapter 1: Introduction 1Chapter 2: Mining Customer Interactions 21Chapter 3: Mining the Voice of the Customer 71Chapter 4: Mining the Voice of the Employee 93Chapter 5: Mining to Improve Innovation 111Chapter 6: Mining to See the Future 133Chapter 7: Future Applications 163 Appendix: The IBM Unstructured Information Modeler Users Manual 171
Responsibility: Scott Spangler, Jeffrey Kreulen.

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