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The ombudsman handbook : designing and managing an effective problem-solving program

Author: James T Ziegenfuss; Patricia O'Rourke
Publisher: Jefferson, N.C : McFarland & Company, 2011.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and  Read more...

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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: James T Ziegenfuss; Patricia O'Rourke
ISBN: 9780786448968 0786448962
OCLC Number: 752059404
Description: 204 Seiten
Responsibility: James T. Ziegenfuss, Jr., and Patricia O'Rourke.

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"a highly readable volume with an extensive bibliography"--SciTech Book News; "essential"--Journal of the International Ombudsman Association.

 
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