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Operational Excellence in Your Office : a Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

Author: Kevin J Duggan; Tim Healey
Publisher: Productivity Press, 2016.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Duggan, Kevin J.
Operational Excellence in Your Office : A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques
Milton : Productivity Press,c2016
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kevin J Duggan; Tim Healey
ISBN: 9781498714099 1498714099 9781315382623 1315382628 9781138438057 1138438057
OCLC Number: 988947740
Description: 1 online resource (275 pages : 176 illustrations)
Contents: PART 1: GETTING STARTED; ; Operational Excellence in the Office ; The Need for Management Intervention; Applying Lean Concepts to the Office; The OpEx Difference; The Principles of Operational Excellence; Operational Excellence: Practical Terms; References; ; The Key Function of Any Office; ; Value Stream Design for the Office; ; Determine Service Families; Scoping the Matrix; Refining the Scope; Using the Matrix: The 80/30 Guideline; Service Families and Value Streams; ; Create a Current State Value Stream Map for Each Service Family; ; PART 2: APPLYING THE NINE GUIDELINES FOR OFFICE FLOW; ; Guideline #1: Takt and Takt Capability; Takt Capability; Demand Profiles; Calculating Takt Time; ; Guideline #2: Continuous Flow; A Typical Office; Part-Time; Continuous. Flow; Obstacles to Continuous Flow; Creating Processing Cells; The Physical Layout; Worksheet; ; Guideline #3: FIFO; FIFO and the Five Key Questions for Value Stream Flow in the Office; What to Do When FIFO Backs Up; Visual FIFO; Digital FIFO; Multiple FIFO Lanes; Fast Track FIFO Lanes; Worksheet; ; Guideline #4: Workflow Cycles; Levels of Workflow Cycles; Workflow Cycles and Multiple FIFO Lanes; Workflow Cycles and Calendars; Scheduling Workflow Cycles: Two Options; Sizing FIFO Lanes; ; Guideline #5: Integration Events; ; Guideline #6: Standard Work; Activity Level Standard Work; Flow Level Standard Work; ; Guideline #7: Single-Point Sequencing; Setting the Initialization Point; Determining Additional Sequencing Points; ; Guideline #8: Pitch; Four Attributes of a Good Pitch. ; ; Guideline #9: Changes in Demand; Demand Fluctuations; Changing Takt Capabilities; Designing Different Takt Capabilities; ; Applying the Nine Guidelines: The Acid Test; ; Creating Operational Excellence in the Office; Abnormality; Causes of Abnormal Conditions; Self-Healing, Autonomous Flow in the Office; Seeing Abnormal Flow; Fixing Abnormal Flow; Containment Standard Work; The Office That Has Achieved Operational Excellence; Going Forward; ; Appendix A: Create the Current State Value Stream Map; Reference; ; Appendix B: Create the Future State Value Stream Map; Reference; ; Appendix C: Create the Implementation Plan; ; Appendix D: Traditional Lean Techniques to Improve the Office; ; Appendix E: The Lean Plateau; ; Index.
Responsibility: Kevin J. Duggan, Tim Healey.

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"Kevin's definition and approach to achieving Operational Excellence in the office is profound, as it provides a true destination for office personnel (and managers!) improving the processes. It Read more...

 
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