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Operations and quality management

Author: Samuel K Ho
Publisher: London : International Thomson Business, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary  Read more...

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Document Type: Book
All Authors / Contributors: Samuel K Ho
ISBN: 186152398X 9781861523983
OCLC Number: 835928197
Description: 256 pages ; 25 cm
Contents: 1. Introduction to Operations Management.2. Introduction to TQM.3. The TQM Gurus Ideas.4. The TQMEX Model.5. Japanese 5-S Practice.6. Business Process Re-engineering.7. Quality Control Circles and Problem Solving.8. ISO 9000 and Quality Audit.9. Total Productive Maintenance.10. TQM/BE Awards.11. TQMEX in the Real World.References.Suggested Answers.Sources of Information and Advice.Index.
Responsibility: Samuel K.M. Ho.

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1. Introduction to Operations Management 2. Introduction to Quality and TQM 3. The TQM Gurus' Ideas 4. TQMEX Model 5. Japanese 5-S Practice 6. Business Process Re-engineering 7. Quality Control Read more...

 
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