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Organizational competence for servitization

Author: Tim Posselt
Publisher: Wiesbaden, Germany : Springer Gabler, [2018]
Series: Gabler research., Markets and organisations.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization - and analyses the transformation process servitizing firms undergo. He explores the issue through conceptual research and case studies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Posselt, Tim.
Organizational Competence for Servitization.
Wiesbaden : Springer Fachmedien Wiesbaden, ©2017
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tim Posselt
ISBN: 9783658200961 3658200960
OCLC Number: 1012881988
Description: 1 online resource (300 pages).
Contents: Identification of the decisive factors of organizational competence for servitization.- Evaluation of the change management process for servitization.- Analysis of customer knowledge management processes.- Definition of the relationship between servitization and service-dominant logic.
Series Title: Gabler research., Markets and organisations.
Responsibility: Tim Posselt.

Abstract:

Tim Posselt investigates the factors leading to organizational competence for servitization - a key strategic alternative in times of digitalization and globalization -, and analyses the  Read more...

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