Find a copy in the library
Finding libraries that hold this item...
Details
| Genre/Form: | Thèses et écrits académiques |
|---|---|
| Material Type: | Thesis/dissertation |
| Document Type: | Book |
| All Authors / Contributors: |
Dominique Vaschalde; Gervais Thenet; Benoît Lévesque; Université Rennes 2. |
| OCLC Number: | 496560781 |
| Description: | 1 vol. (331 f.) : ill. ; 30 cm. |
| Responsibility: | Dominique Vaschalde ; sous la direction de Gervais Thenet et Benoît Levesque. |
Abstract:
Quality appears as a new way of rationalizing the productive system. It can be perceived as a new management tool, as a new managerial technique aiming at conciliating efficiency and better profitability. Quality comes with a redefinition of responsabilities and competences at work, even with a tranformation of the ways of doing and thinking of the whole members of the organization. The analysis we are putting forward is about this social change. The latter would be generated by chocks and groups meetings, by the effects and reciprocal reactions of groups crossing each other and their attemps to face such encounters. The success of quality actions, in a innovative process, goes through a whole series of transformations : greater level of responsibility for the operators / employees / staff and specifically in the detection of dysfunctions, in the amelioration of work procedures, in the control of the processes used and of their implementation ; an organic cooperation based on a more flexible organization, a greater cooperation between the different positions and a complementarity between workshops, services and hierarchical levels ; a redefinition of the project as it goes along.
Reviews
