People skills : how to assert yourself, listen to others, and resolve conflicts (Book, 1986) [WorldCat.org]
skip to content
People skills : how to assert yourself, listen to others, and resolve conflicts Preview this item
ClosePreview this item
Checking...

People skills : how to assert yourself, listen to others, and resolve conflicts

Author: Robert Bolton
Publisher: New York : Simon & Schuster, 1986.
Series: Spectrum book.
Edition/Format:   Print book : English : 1st Touchstone edView all editions and formats
Summary:
Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert Bolton
ISBN: 067162248X 9780671622480
OCLC Number: 13455796
Notes: "A Touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, ©1979. (A Spectrum book).
Description: xv, 300 pages : illustrations ; 21 cm.
Contents: Part I. Introduction : Skills for bridging the interpersonal gap --
Barriers to communication --
Part II. Listening skills : Listening is more than merely hearing --
Four skills of reflective listening --
Why reflective responses work --
Reading body language --
Improving your reflecting skills --
Part III. Assertion skills : Three approaches to relationships --
Developing three-part assertion messages --
Handling the push-push back phenomenon --
Increasing your assertive options --
Part IV. Conflict management skills : Conflict prevention and control --
Handling the emotional components of conflict --
Collaborative problem solving : seeking an elegant solution --
Three essentials for effective communication --
Afterword: Four steps to improved communication.
Series Title: Spectrum book.
Responsibility: Robert Bolton.
More information:

Abstract:

People Skillsis a communication-skills handbook that can help you eliminate all communication problems.  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.