People skills : how to assert yourself, listen to others, and resolve conflicts (Book, 1986) []
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People skills : how to assert yourself, listen to others, and resolve conflicts

Author: Robert Bolton
Publisher: New York : Simon & Schuster, 1986.
Series: Spectrum book.
Edition/Format:   Print book : English : 1st Touchstone edView all editions and formats
Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication.

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert Bolton
ISBN: 067162248X 9780671622480
OCLC Number: 13455796
Notes: "A Touchstone book."
Originally published: Englewood Cliffs, N.J. : Prentice-Hall, ©1979. (A Spectrum book).
Description: xv, 300 pages : illustrations ; 21 cm.
Contents: Part I. Introduction : Skills for bridging the interpersonal gap --
Barriers to communication --
Part II. Listening skills : Listening is more than merely hearing --
Four skills of reflective listening --
Why reflective responses work --
Reading body language --
Improving your reflecting skills --
Part III. Assertion skills : Three approaches to relationships --
Developing three-part assertion messages --
Handling the push-push back phenomenon --
Increasing your assertive options --
Part IV. Conflict management skills : Conflict prevention and control --
Handling the emotional components of conflict --
Collaborative problem solving : seeking an elegant solution --
Three essentials for effective communication --
Afterword: Four steps to improved communication.
Series Title: Spectrum book.
Responsibility: Robert Bolton.
More information:


People Skillsis a communication-skills handbook that can help you eliminate all communication problems.  Read more...


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