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People Solutions Sourcebook.

Author: Neil Thompson
Publisher: Palgrave Macmillan, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats

An entirely revamped edition that provides a practical kit of ideas, methods and approaches to support all direct work with people - from service users and patients to employees and colleagues.  Read more...


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Genre/Form: Electronic books
Additional Physical Format: Print version:
Thompson, Neil.
People Solutions Sourcebook.
Palgrave Macmillan, 2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Neil Thompson
ISBN: 1137028068 9781137028068
OCLC Number: 965712731
Description: 1 online resource
Contents: Introduction: Why, What and How.- PART I: UNDERSTANDING PEOPLE AND THEIR PROBLEMS.- Introduction.- What is a Problem?.- What is a 'People' Problem?.- Why is the Context Important?.- How Do We Start?.- How Do We Get People Motivated?.- How Do We Find the Right Way Forward?.- How Do We Promote Change?.- Why Do We Need PRECISE Practice?.- What Are the Challenges Involved?.- Is There a Problem-solving Process?.- Is a Problem Always an Opportunity?.- What is the Role of Reflective Practice?.- How Do We Make Things Happen?.- Conclusion.- PART II: PROBLEM-SOLVING METHODS.- Introduction.- Important Notes.- Avoiding Attribution Errors - Avoiding Oversimplifying the Reasons for People's Behaviour.- Avoiding Avoidance - Facing Up to Our Responsibilities.- Brainstorming Maximizing Our Range of Options.- Brokerage - Redirecting People to Sources of Help.- Capitalizing on Crisis - Realizing the Potential of Critical Moments in a Person's Life.- The CBC approach - Putting People at their Ease.- Challenging Cognitive Distortions Trying to Get a Balanced View of the Situation.- Chunk Up or Chunk Down - Finding the Right Level of Analysis.- The CIA Framework - Managing Pressure and Stress.- Circular Questioning - Establishing the Importance of Interrelationships.- Confronting Without Being Confrontational - Using Assertiveness Skills.- Congruence - Getting on the Same Wavelength.- Consequences - Exploring Options and Their Likely Outcomes.- Cost-benefit Analysis - Balancing the Pros and Cons.- Creative Tension - Making Sure Expectations are Realistic.- Critical Incident Technique - Learning from Significant Experiences.- Culture Audit - Making Sense of Organizational Cultures.- Dealing with Objections - Persuading People to Move Forward.- Doing the Right Things vs. Doing Things Right - Balancing Efficiency and Effectiveness.- The Drama Triangle - Avoiding Being Drawn into Being a 'Rescuer'.- Eating an Elephant - Being Realistic About What We Can Achieve.- Eco Maps - Mapping Out Relationships Across Groups of People.- Educating - Problem Solving Through Helping People Learn.- Elegant Challenging - Being Constructive in Challenging Unacceptable Behaviour or Language.- Embedded Whys - Establishing Reasons for Our Actions.- Encouraging Creativity - Avoiding Getting Stuck in Ruts.- The Empty Chair - Exploring the Influence of an Absent Person.- Exchange is No Robbery - The Importance of Reciprocity.- Finding the Growth Zone - Finding the Balance Between Comfort and Fear.- Fishbone Analysis - A Visual Aid to Problem Solving.- Fishing for Red Herrings - Not Allowing Ourselves to Get Distracted.- Force-field Analysis - Managing Change.- Gantt Charts - Visual Aids for Project Management.- Giving Feedback - Letting People Know Where They Stand.- Grief Audit - Getting an Overview of People's Experiences of Grief.- Helicopter Vision - Obtaining an Overview.- Holding - Helping to Provide Emotional Security.- Inviting Innocent Questions - Getting a Perspective from Outside the Situation You Are Dealing With.- Know Your Enemy - Coping With Anxiety.- Lateral Thinking - Finding New Ways to Think About Problems and Solutions.- The Magic Wand - Getting as Close to the Ideal as Possible.- Making the Most of Meetings - Avoiding Time and Energy Being Wasted.- Mind Mapping - Developing a Picture of the Situation You Are Dealing With.- Modelling and Use of Self - Using Yourself as a Tool to Help Others.- Motivational Interviewing - Using Ambivalence to Bring About Change.- Motivation Audit - Getting an Overview of Key Motivational Factors.- Naming the Process - Bringing Hidden Agendas Out into the Open.- Negotiating Expectations - Being Clear About What We Can Expect From Each Other.- Not Tolerating Vagueness - Avoiding the Dangers of Being Too Vague.- Objectives Tre


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