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Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities

Author: Susan Benjamin
Publisher: New York : McGraw-Hill, ©2008.
Series: Perfect phrases series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities. Perfect for managers and volunteer leaders--anyone who deals with irrational, emotional, negative, upset or unhappy people. This guide can be a real lifesaver--on the job, at meetings, anywhere.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Susan Benjamin
ISBN: 0071493042 9780071493048
OCLC Number: 104703345
Description: xi, 226 pages ; 21 cm
Contents: Why address difficult people? --
Top seven imperatives of communicating with difficult people --
Unfriendly coworkers --
Coworkers who withhold --
Petty and gossipy coworkers --
Argumentative People --
Loud and obnoxious coworkers --
Negative coworkers --
When that negative, angry, or difficult employee is you --
Bully bosses --
Unfocused and forgetful bosses --
Distant, weak, or hands-off bosses --
How to ask for an overdue promotion or raise --
Micromanagers --
How to correct your boss's mistakes --
How to get a letter of recommendation from a reluctant boss --
How to say good-bye to a problem boss--without burning bridges --
Complainers --
How to address inappropriate behavior, dress, or hygiene --
Employees who spread rumors --
Lazy or lethargic employees --
Passive-aggressive employees --
Angry employees --
Stuck-in-the-box performers --
How to settle disputes between employees --
How to motivate employees who resist change --
Angry customers --
Antsy and anxious customers --
How to help customers adapt to changes --
How to resolve billing problems with customers --
How to manage demanding customers --
How to control a coworker from another department in a meeting with customers --
Difficult contractors --
Difficult vendors and suppliers --
How to negotiating finances with difficult vendors and contractors --
Disruptive participants in presentations.
Series Title: Perfect phrases series.
Responsibility: Susan F. Benjamin.
More information:

Abstract:

Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it's hiring employees or creating teams, it gives you the  Read more...

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