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Performance measurement : getting results

Author: Harry P Hatry
Publisher: Washington, DC : The Urban Inst. Press, [20]08.
Edition/Format:   Print book : English : 2. ed., reprView all editions and formats
Summary:
The scope of performance measurement -- What types of performance information should be tracked? -- What are the first steps? -- What are the program's mission and objectives? who are its customers? -- What outcomes should be tracked? -- What outcome indicators should be tracked? -- What methods of data gathering should be used? -- Making outcome information useful : providing indicator breakouts -- Making outcome  Read more...
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Document Type: Book
All Authors / Contributors: Harry P Hatry
ISBN: 0877667349 9780877667346
OCLC Number: 699879190
Description: XV, 326 Seiten : Illustrationen, Diagramme
Responsibility: Harry P. Hatry.

Abstract:

The scope of performance measurement -- What types of performance information should be tracked? -- What are the first steps? -- What are the program's mission and objectives? who are its customers? -- What outcomes should be tracked? -- What outcome indicators should be tracked? -- What methods of data gathering should be used? -- Making outcome information useful : providing indicator breakouts -- Making outcome information useful : comparing findings to benchmarks -- Analysis of performance information -- Reporting performance information -- Major uses of performance information and incentives for using it -- Results-based budgeting -- Quality control: assessing the accuracy and usefulness of performance measurement systems -- Other performance measurement issues -- Wrap-up of key performance measurement elements.

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