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Phone clones : authenticity work in the transnational service economy

Author: Kiran Mirchandani
Publisher: Ithaca : ILR Press, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.

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Additional Physical Format: Print version:
Mirchandani, Kiran, 1968-
Phone clones.
Ithaca : ILR Press, 2012
(DLC) 2011046319
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kiran Mirchandani
ISBN: 9780801450648 0801450640 9780801464140 0801464145 9780801477676 0801477670
OCLC Number: 929429788
Description: 1 online resource (x, 174 p)
Contents: Introduction: The Authentic Clone1. Transnational Customer Service: A New Touchstone of Globalization2. Language Training: The Making of the Deficient Worker3. Hate Nationalism and the Outsourcing Backlash4. Surveillance Schooling for Professional Clones5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse6. Being Nowhere in the World: Synchronous Work and Gendered TimeConclusion: Authenticity Work in the Transnational Service Economy
Responsibility: Kiran Mirchandani.

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"Phone Clones is, overall, a delight to read. It draws from a refreshing compilation of ethnographic materials, such as scribbles from workers' notes in training sessions, which are quire revealing Read more...

 
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