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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/780140523 Title: Point of no return : consumer experiences returning online purchases Author: Janet Lo; Laman Meshadiyeva; Public Interest Advocacy Centre (Canada), Publisher: Ottawa, Ontario : The Public Interest Advocacy Centre, [Saint-Lazare, Quebec] : [Canadian Electronic Library], [2011] [2012] ©2011 OCLC:780140523

  
  

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Point of no return : consumer experiences returning online purchases

Author:	Janet Lo; Laman Meshadiyeva; Public Interest Advocacy Centre (Canada),
Publisher:	Ottawa, Ontario : The Public Interest Advocacy Centre, [Saint-Lazare, Quebec] : [Canadian Electronic Library], [2011] [2012] ©2011
Edition/Format:	eBook : Document : EnglishView all editions and formats
Summary:	Canadian consumers are taking to electronic commerce and spending more shopping online. The growing popularity of online shopping prompts responsibility on the part of online businesses to ensure that consumers trust the online purchase process. The return policy is one token of consumer trust for online transactions, given the distance between the consumer and the retailer and the inability of the consumer to inspect the product in person. This report examines consumers' experiences with returns for online purchases and their right to return.  Read more...
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Teleshopping -- Canada. Returning goods -- Canada. Achat sur Internet -- Canada. View all subjects
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