Point of no return : consumer experiences returning online purchases (eBook, 2011) [WorldCat.org]
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Point of no return : consumer experiences returning online purchases
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Point of no return : consumer experiences returning online purchases

Author: Janet Lo; Laman Meshadiyeva; Public Interest Advocacy Centre (Canada),
Publisher: Ottawa, Ontario : The Public Interest Advocacy Centre, [Saint-Lazare, Quebec] : [Canadian Electronic Library], [2011] [2012] ©2011
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Canadian consumers are taking to electronic commerce and spending more shopping online. The growing popularity of online shopping prompts responsibility on the part of online businesses to ensure that consumers trust the online purchase process. The return policy is one token of consumer trust for online transactions, given the distance between the consumer and the retailer and the inability of the consumer to  Read more...
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Details

Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Janet Lo; Laman Meshadiyeva; Public Interest Advocacy Centre (Canada),
OCLC Number: 780140523
Notes: Title from PDF cover page.
"November 2011"--PDF cover page
Description: 1 online resource
Contents: Executive summary --
1. Introduction --
2. Methodology --
3. The consumer interest in online returns --
4. PIAC sample purchase and returns --
5. Canadian laws that provide consumer protection for online purchases and returns --
6. European law that provides consumer protection for online purchases and returns --
7. Other international jurisdictions --
8. Possible problems and gaps for returns of online purchases using mobile devices --
9. Conclusions & recommendations --
Appendix A. PIAC survey results --
Appendix B. Sample retailers return policies.
Other Titles: Consumer experiences returning online purchases
Responsibility: written by Janet Lo and Laman Meshadiyeva.

Abstract:

Canadian consumers are taking to electronic commerce and spending more shopping online. The growing popularity of online shopping prompts responsibility on the part of online businesses to ensure that consumers trust the online purchase process. The return policy is one token of consumer trust for online transactions, given the distance between the consumer and the retailer and the inability of the consumer to inspect the product in person. This report examines consumers' experiences with returns for online purchases and their right to return.

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