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Police as problem solvers : how frontline workers can promote organizational and community change

Author: Hans Toch; James Douglas Grant
Publisher: Washington, DC : American Psychological Association, 2005.
Edition/Format:   eBook : Document : English : 2nd ed (Online-Ausg.)View all editions and formats
Summary:
The idea of problem-oriented policing -- Policing in the United States before the advent of the problem-oriented approach -- Pioneering efforts -- Organizational change issues -- The Oakland project -- Defining a problem : first-generation change agents -- Addressing the problem : inventing the peer review panel -- Documenting the solution -- A decentralized problem-oriented activity -- Top-down problem solving :
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Details

Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Hans Toch; James Douglas Grant
ISBN: 1591471508 9781591471509
OCLC Number: 1083813642
Notes: Includes bibliographical references (p. 335-342) and index. - Electronic reproduction; Washington, D.C; American Psychological Association; 2006; Available via World Wide Web; Access limited by licensing agreement; s2006 dcunns.
Description: Online-Ressource (xviii, 353 p.) : ill.
Responsibility: Hans Toch and J. Douglas Grant.

Abstract:

The idea of problem-oriented policing -- Policing in the United States before the advent of the problem-oriented approach -- Pioneering efforts -- Organizational change issues -- The Oakland project -- Defining a problem : first-generation change agents -- Addressing the problem : inventing the peer review panel -- Documenting the solution -- A decentralized problem-oriented activity -- Top-down problem solving : the Compstat paradigm -- Community policing and problem-oriented policing -- Commitment and community in problem-oriented interventions -- Extending the approach to interagency problem solving.

"This book is about an innovative approach that lets members of progressive organizations function as applied scientists and problem solvers. This means that in such organizations work becomes more mindful. Decisions can be made based on inventories of information and analysis of data-couched tentatively, to be sure, subject to ratification through additional study. At the working level, planning and action can become linked, and the organization thereby becomes problem-oriented rather than crisis-reactive. It is ironic that this problem-oriented approach has evolved most explicitly and self-consciously in policing. We tend to think of police in terms of brawn rather than brains, and we may conceive of police officers as spending time wrestling with suspects and engaged in hot pursuits of fleeing felons. Police are perceived as the embodiment of blind reactivity, and yet an applied social-scientific focus on work has sprung up and taken root within the ranks of police. This book is addressed to those interested in the process of organizational change in settings in which a problem-oriented focus may be relevant. I am interested, therefore, in making the process of problem-oriented activity come alive and in conveying some sense of what such activity means to those who engage in its exercise"--Introd. (PsycINFO Database Record (c) 2005 APA, all rights reserved).

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