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The power of moments : why certain experiences have extraordinary impact

Author: Chip Heath; Dan Heath
Publisher: London : Bantam Press, 2017.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
What if a teacher could design a lesson that he knew students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? We all have defining moments in our lives - meaningful experiences that stand out in our memory. Many of these moments are the result of accident or luck  Read more...
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Genre/Form: Case studies
Additional Physical Format: ebook version :
Document Type: Book
All Authors / Contributors: Chip Heath; Dan Heath
ISBN: 9780593079263 0593079264
OCLC Number: 1005526442
Description: 307 pages ; 24 cm
Contents: Defining moments --
Thinking in moments --
Elevation. Build peaks --
Break the script --
Insight. Trip over the truth --
Stretch for insight --
Pride. Recognize others --
Multiply milestones --
Practice courage --
Connection. Create shared meaning --
Deepen ties --
Making moments matter --
Want more? --
Appendix.
Responsibility: Chip and Dan Heath.

Abstract:

What if a teacher could design a lesson that he knew students would remember twenty years later? We all have defining moments in our lives - meaningful experiences that stand out in our memory. In  Read more...

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"The most interesting, immediately actionable book I've read in quite a while. I walked away with new ideas for motivating employees, delighting customers, engaging students, and even planning family Read more...

 
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