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The power of WOW : how to electrify your work, your community, and your life by putting service first

Author: Mark Dagostino; Zappos.com (Firm),
Publisher: Dallas, TX : BenBella Books, Inc., [2019]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--
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Additional Physical Format: Online version:
Zappos.com (Firm).
Power of WOW.
Dallas, TX : BenBella Books, Inc., [2019].
(DLC) 2019981085
Document Type: Book
All Authors / Contributors: Mark Dagostino; Zappos.com (Firm),
ISBN: 9781948836579 1948836572
OCLC Number: 1119745729
Description: 253 pages : illustrations ; 24 cm
Contents: Foreword / by Tony Hsieh --
Introduction: A higher purpose --
The heart of the service-minded culture --
People power --
Individuality welcomed --
Trust in action --
Beyond profits --
Below the surface --
Navigating changes --
Sharing values --
Driving change --
Early adapters --
The evolution revolution --
The future, now --
The power of Zappos Adaptive --
Afterword / by Tony Hsieh.
Responsibility: from the employees of Zappos as told to #1 New York Times bestselling co-author Mark Dagostino.

Abstract:

"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--

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