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Process redesign : the implementation guide for managers

Author: Arthur R Tenner; Irving J DeToro
Publisher: Reading, Mass. : Addison-Wesley Pub., ©1997.
Series: Engineering process improvement series.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
Summary:
Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.
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Additional Physical Format: Online version:
Tenner, Arthur R.
Process redesign.
Reading, Mass. : Addison-Wesley Pub., ©1997
(OCoLC)604991384
Online version:
Tenner, Arthur R.
Process redesign.
Reading, Mass. : Addison-Wesley Pub., ©1997
(OCoLC)624712952
Material Type: Conference publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Arthur R Tenner; Irving J DeToro
ISBN: 0201633914 9780201633917
OCLC Number: 34767378
Description: xx, 332 pages : illustrations ; 24 cm.
Contents: Part I. Cultural requirements --
Quick reference guide to process redesign --
Process management --
Leadership --
Organizational assessment --
Part II. Process analysis --
Define and classify processes --
Identify core processes --
Measure performance --
Measure efficiency --
Understand the customer --
Document processes --
Assess the process --
Part III. Process improvement --
Planning the improvement --
Continuous improvement --
Process benchmarking --
Reengineering --
Installing the improved process.
Series Title: Engineering process improvement series.
Responsibility: Arthur R. Tenner, Irving J. DeToro.

Abstract:

This text covers continous improvement, bench-marking and re-engineering - factors the authors considered vital in process redesign. It explains when each tool is appropriate to use and how to apply  Read more...

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