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Provider satisfaction with healthcare payers

Author: Christine Guison
Publisher: [Long Beach, California] : California State University, Long Beach, 2010.
Dissertation: M.S. California State University, Long Beach 2010
Series: California State University, Long Beach.; Master's thesis collection, Dept. of Health Care Administration.
Edition/Format:   Thesis/dissertation : Thesis/dissertation   Computer File : English
Summary:
Abstract: The study addressed the importance of provider satisfaction for health plans. "HCA Health Plan," a pseudonym for a major multiproduct plan, conducted a provider satisfaction survey that measured components such as claims resolution and how well the providers understood and liked the health plan's commercial, Medicaid, and Medicare products. Informed consent to publish survey results was obtained from HCA  Read more...
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Details

Genre/Form: Academic theses
Material Type: Thesis/dissertation, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Christine Guison
ISBN: 9781124548548 1124548548
OCLC Number: 1034806852
Description: v, 51 leaves
Series Title: California State University, Long Beach.; Master's thesis collection, Dept. of Health Care Administration.
Responsibility: by Christine Guison.

Abstract:

Abstract: The study addressed the importance of provider satisfaction for health plans. "HCA Health Plan," a pseudonym for a major multiproduct plan, conducted a provider satisfaction survey that measured components such as claims resolution and how well the providers understood and liked the health plan's commercial, Medicaid, and Medicare products. Informed consent to publish survey results was obtained from HCA Health Plan contingent upon the researcher not identifying the plan nor which of its markets were surveyed. The survey responses received were from 17 markets and were consolidated to 10 markets. An online interactive chi-square tool was used to analyze the survey results and assess whether improvements need to be made with HCA Health Plan's service model. With the exception of 2 questions on Medicaid products, responses to the survey were considered significant and should be used by HCA Health Plan to improve business relationships with their provider network.

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