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Psychology, emotions and intuition in work relationships : the head, heart and gut professionals

Author: Henry Brown; Neil Dawson; Brenda McHugh
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2018.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Psychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also head, heart and gut professionals who can work and relate to others with their head, heart, and gut.  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Brown, Henry, 1939-
Psychology, emotions and intuition in work relationships.
Abingdon, Oxon ; New York, NY : Routledge, 2018
(DLC) 2017045300
(OCoLC)1011546930
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Henry Brown; Neil Dawson; Brenda McHugh
ISBN: 9781351400107 135140010X 9781351400114 1351400118 9780203731710 0203731719 1351400096 9781351400091
OCLC Number: 1028731945
Description: 1 online resource
Contents: Chapter 1 On being a professional / Henry Brown Neil Dawson Brenda McHugh --
chapter 2 Head, heart and gut --
Head – brain and mind / Henry Brown Neil Dawson Brenda McHugh --
chapter 3 Head, heart and gut --
Heart – emotions / Henry Brown Neil Dawson Brenda McHugh --
chapter 4 Head, heart and gut --
Gut – intuition / Henry Brown Neil Dawson Brenda McHugh --
chapter 5 The hidden power of the unconscious / Henry Brown Neil Dawson Brenda McHugh --
chapter 6 The amygdala hijack --
Triggers and strategies / Henry Brown Neil Dawson Brenda McHugh --
chapter 7 Understanding personality / Henry Brown Neil Dawson Brenda McHugh --
chapter 8 Empathy, attunement and professional boundaries / Henry Brown Neil Dawson Brenda McHugh --
chapter 9 Professional relationships and expectations / Henry Brown Neil Dawson Brenda McHugh --
chapter 10 Enhancing professional relationships --
Communication and other interpersonal skills / Henry Brown Neil Dawson Brenda McHugh --
chapter 11 Balancing professional and systemic tensions / Henry Brown Neil Dawson Brenda McHugh --
chapter 12 High conflict personalities / Henry Brown Neil Dawson Brenda McHugh --
chapter 13 Difficult people / Henry Brown Neil Dawson Brenda McHugh --
chapter 14 Uncertainty, risk and imperfection / Henry Brown Neil Dawson Brenda McHugh --
chapter 15 Negotiation / Henry Brown Neil Dawson Brenda McHugh --
chapter 16 Conflict and disputes --
Management and resolution / Henry Brown Neil Dawson Brenda McHugh --
chapter 17 Beyond technique / Henry Brown Neil Dawson Brenda McHugh --
chapter 18 Support needs and resources / Henry Brown Neil Dawson Brenda McHugh --
chapter 19 Transitions and endings / Henry Brown Neil Dawson Brenda McHugh.
Responsibility: Henry Brown, Neil Dawson and Brenda McHugh.

Abstract:

"Psychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also head, heart and gut professionals who can work and relate to others with their head, heart, and gut. The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries. Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionalsin abroad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services indeed, for anyone who provides services and has working relationships of any kind."--Provided by publisher.

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"I wish that this book had been available nearly 40 years ago when I took my first faltering steps into the solicitor's profession." -Law Society Gazette"This is a remarkable book written by three Read more...

 
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