skip to content
Public relations as emotional labour Preview this item
ClosePreview this item
Checking...

Public relations as emotional labour

Author: Liz Yeomans
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2019. ©2019
Series: Routledge new directions in public relations and communication research.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Inextricably linked to neoliberal market economies, public relations' influence in our promotional culture is profound. Yet many aspects of the professional role are under-researched and poorly understood, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients. The emotionally demanding nature of this aspirational work, and how this  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Yeomans, Liz, author.
Public relations as emotional labour
Abingdon, Oxon ; New York, NY : Routledge, 2019
(DLC) 2019008480
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Liz Yeomans
ISBN: 9781315687162 131568716X 9781317417323 1317417321 9781317417316 1317417313 9781317417309 1317417305
OCLC Number: 1089277001
Description: 1 online resource (225 pages).
Contents: 1. Introduction and guide to chapters. 2. Emotional labour in a global context: a framework. 3. Promotional culture and the `market' for emotional labour in public relations. 4. Interrogating the `pink ghetto': gender and public relations. 5. `Skilled emotion workers': PRPs' emotion management in everyday professional relationships. 6. Professional relationships in public relations: agency directors' perspectives of emotion management. 7. Conclusions. 8. Appendix: researching emotions: from theory to methodology.
Series Title: Routledge new directions in public relations and communication research.
Responsibility: Liz Yeomans.

Abstract:

Inextricably linked to neoliberal market economies, public relations' influence in our promotional culture is profound. Yet many aspects of the professional role are under-researched and poorly understood, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients. The emotionally demanding nature of this aspirational work, and how this is symptomatic of "always on" culture, is particularly overlooked. Drawing on interviews with practitioners and agency directors, together with the author's personal insights from observations in the field, this book fills a significant gap in knowledge by presenting a critical-interpretive exploration of everyday relational work of account handlers in PR agencies. In underscoring the relationship-driven, highly contingent nature of this work, the author shows that emotional labour is a defining feature of professionalism, even as public relations is reconfigured in the digital age. In doing so, the book draws on a wide range of related contemporary social and cultural theories, as well as critical public relations and feminist public relations literature. Scholars, educators and research students in PR and communications studies will gain rich insights into the emotion management strategies employed by public relations workers in handling professional relationships with clients, journalists and their colleagues, thereby uncovering some of the taken-for-granted aspects of this gendered, promotional work.

Reviews

Editorial reviews

Publisher Synopsis

"This ground-breaking book on Public Relations as Emotional Labour highlights a hitherto unexplored perspective of public relations practice in the digital age. By examining how, when, and why Read more...

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/1089277001> # Public relations as emotional labour
    a schema:Book, schema:MediaObject, schema:CreativeWork ;
    library:oclcnum "1089277001" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_general> ; # BUSINESS & ECONOMICS / General
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_workplace_culture> ; # BUSINESS & ECONOMICS / Workplace Culture
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_public_relations> ; # BUSINESS & ECONOMICS / Public Relations
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/emotions> ; # Emotions
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/public_relations_psychological_aspects> ; # Public relations--Psychological aspects
    schema:about <http://dewey.info/class/659.2/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_advertising_&_promotion> ; # BUSINESS & ECONOMICS / Advertising & Promotion
    schema:author <http://experiment.worldcat.org/entity/work/data/8958843441#Person/yeomans_liz> ; # Liz Yeomans
    schema:bookFormat schema:EBook ;
    schema:copyrightYear "2019" ;
    schema:datePublished "2019" ;
    schema:description "Inextricably linked to neoliberal market economies, public relations' influence in our promotional culture is profound. Yet many aspects of the professional role are under-researched and poorly understood, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients. The emotionally demanding nature of this aspirational work, and how this is symptomatic of "always on" culture, is particularly overlooked. Drawing on interviews with practitioners and agency directors, together with the author's personal insights from observations in the field, this book fills a significant gap in knowledge by presenting a critical-interpretive exploration of everyday relational work of account handlers in PR agencies. In underscoring the relationship-driven, highly contingent nature of this work, the author shows that emotional labour is a defining feature of professionalism, even as public relations is reconfigured in the digital age. In doing so, the book draws on a wide range of related contemporary social and cultural theories, as well as critical public relations and feminist public relations literature. Scholars, educators and research students in PR and communications studies will gain rich insights into the emotion management strategies employed by public relations workers in handling professional relationships with clients, journalists and their colleagues, thereby uncovering some of the taken-for-granted aspects of this gendered, promotional work."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/8958843441> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/8958843441#Series/routledge_new_directions_in_public_relations_and_communication_research> ; # Routledge new directions in public relations and communication research.
    schema:isSimilarTo <http://worldcat.org/entity/work/data/8958843441#CreativeWork/public_relations_as_emotional_labour> ;
    schema:name "Public relations as emotional labour"@en ;
    schema:productID "1089277001" ;
    schema:url <http://www.vlebooks.com/vleweb/product/openreader?id=none&isbn=9781317417323> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1853197> ;
    schema:url <https://www.taylorfrancis.com/books/9781315687162> ;
    schema:workExample <http://worldcat.org/isbn/9781317417316> ;
    schema:workExample <http://worldcat.org/isbn/9781317417309> ;
    schema:workExample <http://worldcat.org/isbn/9781315687162> ;
    schema:workExample <http://worldcat.org/isbn/9781317417323> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GBB9C6108> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/1089277001> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/8958843441#Person/yeomans_liz> # Liz Yeomans
    a schema:Person ;
    schema:familyName "Yeomans" ;
    schema:givenName "Liz" ;
    schema:name "Liz Yeomans" ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Series/routledge_new_directions_in_public_relations_and_communication_research> # Routledge new directions in public relations and communication research.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/1089277001> ; # Public relations as emotional labour
    schema:name "Routledge new directions in public relations and communication research." ;
    schema:name "Routledge new directions in public relations and communication research" ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_advertising_&_promotion> # BUSINESS & ECONOMICS / Advertising & Promotion
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS / Advertising & Promotion"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_general> # BUSINESS & ECONOMICS / General
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS / General"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_public_relations> # BUSINESS & ECONOMICS / Public Relations
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS / Public Relations"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Topic/business_&_economics_workplace_culture> # BUSINESS & ECONOMICS / Workplace Culture
    a schema:Intangible ;
    schema:name "BUSINESS & ECONOMICS / Workplace Culture"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/8958843441#Topic/public_relations_psychological_aspects> # Public relations--Psychological aspects
    a schema:Intangible ;
    schema:name "Public relations--Psychological aspects"@en ;
    .

<http://worldcat.org/entity/work/data/8958843441#CreativeWork/public_relations_as_emotional_labour>
    a schema:CreativeWork ;
    rdfs:label "Public relations as emotional labour" ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/1089277001> ; # Public relations as emotional labour
    .

<http://worldcat.org/isbn/9781315687162>
    a schema:ProductModel ;
    schema:isbn "131568716X" ;
    schema:isbn "9781315687162" ;
    .

<http://worldcat.org/isbn/9781317417309>
    a schema:ProductModel ;
    schema:isbn "1317417305" ;
    schema:isbn "9781317417309" ;
    .

<http://worldcat.org/isbn/9781317417316>
    a schema:ProductModel ;
    schema:isbn "1317417313" ;
    schema:isbn "9781317417316" ;
    .

<http://worldcat.org/isbn/9781317417323>
    a schema:ProductModel ;
    schema:isbn "1317417321" ;
    schema:isbn "9781317417323" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.