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Putting customers first!

Author: Sally Bishop; Tom Templeton; Carl Birkmeyer; Library Video Network.
Publisher: Towson, MD : Distributed by Library Video Network, ©2006.
Edition/Format:   DVD video : English : Full screen versionView all editions and formats
Summary:
"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.
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Details

Genre/Form: DVD (Digital video discs)
Video recordings for the hearing impaired
Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Sally Bishop; Tom Templeton; Carl Birkmeyer; Library Video Network.
ISBN: 1566411041 9781566411042
OCLC Number: 79628971
Language Note: Closed-captioned.
Performer(s): Host, Tom Templeton.
Description: 1 videodisc (37:35 min.) : sound, color ; 4 3/4 in.
Details: DVD.
Contents: Other items covered in this program: E-mail etiquette --
Online chat customer service strategies --
Helping customers and staff cope with changing technology --
The importance of the internal customer --
Using customer service techniques to remain a vital part of your community.
Responsibility: Library Video Network ; producer/editor, Sally Bishop ; writer, Carl Birkmeyer.

Abstract:

"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.

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Linked Data


Primary Entity

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