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Putting the user first : 30 strategies for transforming library services

Author: Courtney Greene McDonald
Publisher: Chicago : Association of College and Research Libraries, a division of the American Library Association, ©2014 2014.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and  Read more...
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Details

Document Type: Book
All Authors / Contributors: Courtney Greene McDonald
ISBN: 9780838987322 083898732X
OCLC Number: 883305115
Description: 104 pages : illustrations ; 18 cm
Contents: Admit --
Define --
Observe --
Notice --
Serve --
Obsess --
Sift --
Ask --
Curate --
Escape --
Evaluate --
Pretend --
Prioritize --
Stop --
Connect --
Care --
Listen --
Translate --
Polish --
Test --
Fail-cheerfully! --
Raid --
Anticipate --
Smile --
Defuse --
Sketch --
Engage --
Play --
Converse --
Leap.
Responsibility: by Courtney Greene McDonald.

Abstract:

User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.

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