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Quality and performance excellence : management, organization, and strategy

Author: James R Evans
Publisher: Mason, OH : Thomson Business and Economics, ©2008.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:
"Organized around traditional management topics, Evans' Quality & Performance Excellence: Management, Organization, and Strategy, 5e helps readers understand the parallels between total quality and management theories. The book effectively shows how principles and methods are put into effect in real organizations, while also illustrating the relationship between total quality principles and theories studied in prior  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: James R Evans
ISBN: 9780324381320 0324381328
OCLC Number: 123484882
Notes: Revised edition of: Total quality : management, organization and strategy. 4th ed.
Description: x, 502 pages : illustrations ; 24 cm
Contents: Ch. 1. Introduction to quality and performance excellence --
Ch. 2. Frameworks for organizational quality --
Ch. 3. Performance excellence, competitive advantage, and strategic management --
Ch. 4. Quality in customer-supplier relationships --
Ch. 5. Designing organizations for performance excellence --
Ch. 6. Designing, controlling, and improving organizational processes --
Ch. 7. Tools and techniques for performance excellence --
Ch. 8. Quality teamwork --
Ch. 9. Engagement, empowerment, and motivation --
Ch. 10. Leadership for performance excellence --
Ch. 11. Performance excellence and organizational change.
Responsibility: James R. Evans.
More information:

Abstract:

"Organized around traditional management topics, Evans' Quality & Performance Excellence: Management, Organization, and Strategy, 5e helps readers understand the parallels between total quality and management theories. The book effectively shows how principles and methods are put into effect in real organizations, while also illustrating the relationship between total quality principles and theories studied in prior management courses. Readers are able to enhance their understanding of the basic methods of total quality through the use of numerous real-world cases, which examine large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific."--Jacket.

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