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Quality control in the institutional delivery of student financial assistance

Author: United States. Department of Education. Office of Student Financial Assistance. Division of Quality Assurance,
Publisher: [Washington, D.C.] : Division of Quality Assurance, Office of Student Financial Assistance, Office of Postsecondary Education, U.S. Department of Education, 1984.
Edition/Format:   Print book : National government publication : EnglishView all editions and formats
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Additional Physical Format: Online version:
Quality control in the institutional delivery of student financial assistance.
[Washington, D.C.?] : Division of Quality Assurance, Office of Student Financial Assistance, Office of Postsecondary Education, U.S. Dept. of Education, 1984
(OCoLC)643787243
Material Type: Government publication, National government publication
Document Type: Book
All Authors / Contributors: United States. Department of Education. Office of Student Financial Assistance. Division of Quality Assurance,
OCLC Number: 11528256
Notes: Cover title: The institutional quality control handbook.
"Winter 1984."
Description: 1 volume (various pagings) : illustrations, 1 form ; 28 cm
Contents: List of Figures --
Chapter 1: Introduction --
What is Quality Control? --
The Role of Quality Control in the Institutional Financial Aid Delivery Process --
The Cost of Quality Control --
The Purpose of This Manual --
How to Use this Manual --
Chapter 2: Establishing A Quality Control Program For Student Financial Aid --
Obtaining Institutional Commitments --
Developing the QC Team --
Determining Priorities for Development --
Chapter 3: Designing the Quality Control Program --
Determining Functions to be Monitored --
Developing QC Measures --
Developing QC Standards --
Developing Procedures for Data Collection --
Integrating Standards and Measures --
Determining Output Requirements --
Designing Incentives to Maximize Program Quality --
Chapter 4: Implementing and Operating The Quality Control Program --
Developing QC Procedures (Documentation) --
Testing --
Communicating the QC Concept to All Parties --
Training the Participants in the Process --
Beginning the Data Collection, Analysis, and Monitoring Activities --
Taking Corrective Actions --
Chapter 5: Evaluating and Enhancing the Quality Control Program --
Determining if the System is Providing the Information Needed to Monitor QC --
Defining Changes to Data of the System --
Implementing the Program Changes --
Appendix A: A Sample Financial Aid Quality Control Plan for Institutional Use --
Appendix B: Sampling Methodology --
Appendix C: A Quality Control Design and Implementation Checklist --
Appendix D: A Quality Control Evaluation Checklist --
Appendix E: Pell Grant, Campus-Based, GSL Programs Delivery Process Flow Charts --
Appendix F: A Case Study of Quality Control Corrective Actions --
Appendix G: Special Considerations for Automating Quality Control Functions --
Appendix H: Selected Annotated Bibliography --
Figure 1-1: The QC Cycle: Feedback Loop --
Figure 2-1: Institutional Quality Control System Workplan Schematic --
Figure 2-2: Institutional Quality Control System System Development Roles And Responsibilities --
Figure 2-3: "Vital Few" and "Trivial Many" Concept --
Figure 3-1: Decomposition of Total Payment Error --
Figure 3-2: Payment Input QC Check --
Figure 3-3: Response Time QC Check --
Figure 3-4: Telephone Response QC Check --
Figure 3-5: Distribution of Error by Size Sample Error Report --
Figure 3-6: Random Number Table --
Figure 3-7: Selected Sample Cases --
Figure 3-8: Institutional Quality Control System Sample Standards and Measures --
Figure 3-9: Institutional Quality Control System Standard Report --
Figure 4-1: Institutional Quality Control System Sample Cost of Attendance Case Review Procedures --
Figure 4-2: Institutional Quality Control System Sample Design of Processes.
Other Titles: Institutional quality control handbook
Responsibility: Division of Quality Assurance, Office of Student Financial Assistance, Office of Postsecondary Education, U.S. Department of Education.

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