Quality customer care for the Caribbean (Book, 2003) [WorldCat.org]
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Quality customer care for the Caribbean

Quality customer care for the Caribbean

Author: Ben Henry
Publisher: Kingston, Jamaica : Customer Service Academy of Jamaica, 2003.
Edition/Format:   Print book : English : 1st ed

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Document Type: Book
All Authors / Contributors: Ben Henry
ISBN: 9766105669 9789766105662
OCLC Number: 312182567
Notes: Includes index.
Description: xi, 193 pages ; 28 cm
Responsibility: Ben Henry.


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Quality Customer Care for the Caribbean

by avidreader74 (WorldCat user published about a month ago) Excellent Permalink

An excellent book that should be essential reading for all college students. Eleven major topics in customer service are covered in the book with activities throughout the chapters. They are the principles of quality customer care; knowing the customer; attitudes and habits and their effects on service;...
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