The quality journey : a TQM roadmap for public transportation (eBook, 1995) [WorldCat.org]
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The quality journey : a TQM roadmap for public transportation

Author: Littleton C MacDormanJohn C MacDormanWilliam T FlemingUnited States. Federal Transit Administration.Transit Development Corporation.All authors
Publisher: Washington, D.C. : National Academy Press, 1995.
Series: Report (Transit Cooperative Research Program), 8.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Provides an historical perspective of Total Quality Management (TQM), highlights important events in the private and public sectors, and delineates principles of TQM for the transit industry.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
MacDorman, Littleton C.
Quality journey.
Washington, D.C. : National Academy Press, 1995
(DLC) 95062100
(OCoLC)34039723
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Littleton C MacDorman; John C MacDorman; William T Fleming; United States. Federal Transit Administration.; Transit Development Corporation.; National Research Council (U.S.). Transportation Research Board.
OCLC Number: 1032802568
Notes: "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
"Transportation Research Board, National Research Council."
Reproduction Notes: Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2018. MiAaHDL
Description: 1 online resource (67 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: pt. A. Chap. 1-3 --
pt. B. Chap. 4-5 and appendices.
Series Title: Report (Transit Cooperative Research Program), 8.
Other Titles: TQM roadmap for public transportation
Responsibility: Littleton C. MacDorman, John C. MacDorman, William T. Fleming.

Abstract:

Provides an historical perspective of Total Quality Management (TQM), highlights important events in the private and public sectors, and delineates principles of TQM for the transit industry.

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