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|Description:||ix, 212 pages : illustrations ; 24 cm|
|Contents:||Preface 1, Basic concepts of Quality, Quality Management and the ISO regulatory frameworks 2, How we think about quality and how to achieve quality 3, Managing quality using ISO 9000 4, Managing quality in practice using the process approach Appendices Planning, documenting and measuring quality: QMS forms and processes Making the Case for Quality|
|Other Titles:||Management essentials|
"Written in a simple, easy to read style, this book will appeal to those who are serious about the value-add of a quality management system. The book consists of seven sections presented in a logical