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Quality standards for highly effective government

Author: Richard Mallory
Publisher: New York : Routledge, 2018.
Edition/Format:   eBook : Document : English : Second editionView all editions and formats
Summary:
"A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard Mallory
ISBN: 9781351057974 1351057979 9781351057998 1351057995
OCLC Number: 1030444745
Description: 1 online resource
Contents: Introduction: Transforming government --
1) The problem and why auditable standards are a solution --
2) Quality as a backbone --
3) The process management standard and the unifying theory of work --
4) Using the process management standard --
5) Structured system management --
6) Using the structured systems management standard --
7) Aligned leadership objectives --
8) Auditable standards as a catalyst for the future --
9) Four necessary strategies --
10) Necessary culture and values.
Responsibility: Richard Mallory.

Abstract:

"A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase transaction. The book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure. These standards also create a means to recognize and reward those managers who build and regularly use this framework. Measurable quality standards are necessary for government, because there is no free market incentivizing government managers for efficiency, and there is no direct penalty for offices that provide poor service. The oversight of government is left to elected officials, who often only get generalized and high level feedback and then only on failure. Where there is failure, the usual response of leadership is to change leadership or to restructure offices. But these actions never get to the level of the workers on the ground, and cannot change whether they have or are currently using best practice modeling. Richard Mallory both defines and shows the logic behind the process management standard, the system management standard, and the aligned leadership objectives standard, and how these apply to front line managers, program and executive managers, and even to elected leaders. Because these standards are measurable and auditable, they can form the basis of an integrated scorecard for every government agency in the world, and a roadmap on how to obtain maximum value from each of them. The credibility of these standards is underwritten and proven through their adoption by the Government Division of the American Society for Quality, and international best practice standards for governments worldwide."--Provided by publisher.

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