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Reengineering the corporation : a manifesto for business revolution

Author: Michael Hammer; James Champy
Publisher: New York, NY : HarperBusiness, ©1993.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael Hammer; James Champy
ISBN: 0887306403 9780887306402 1863737065 9781863737067 088730687X 9780887306877
OCLC Number: 27108850
Notes: Includes index.
Description: vi, 223 pages ; 25 cm
Contents: The crisis that will not go away --
Reengineering : the path to change --
Rethinking business processes --
The new world of work --
The enabling role of information technology --
Who will reengineer? --
The hunt for reengineering opportunities --
The experience of process redesign --
Embarking on reengineering --
One company's experience : Hallmark --
One company's experience : Taco Bell --
One company's experience : Capital Holding --
One company's experience : Bell Atlantic --
Succeeding at reengineering.
Responsibility: Michael Hammer & James Champy.

Abstract:

The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.

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